Shipping and Returns


Shipping

 

Your order is packaged and shipped from Virginia.  Please allow up to 48 hours for processing.  

We currently ship to the United States and Canada.   All shipping rates are calculated based on weight and your location by the carrier. 

Items under 16 oz will ship via USPS First Class starting at $2.67.  All items over 16 oz will ship via USPS Priority starting at $6.65.  

 

Returns

Returns are accepted within 30 days.  Items must be returned in original packaging and in unused condition.  Return shipping is the responsibility of the customer.  All refunds are issued through original form of payment.

Used items cannot be returned.  

We offer replacement of items if there is a manufacturing defect (stitching, delamination of PUL, snap placement issues, elastic issues).

Issues not considered manufacturing defects are : sizing issues, staining, repelling, cracked PUL, leaking.  If you should have one of these issues, please contact me and I would be happy to help figure out the issue.  

Lost Package

 If your item is showing as delivered, but you have not received it, please let us know.  Sometimes an item is marked delivered, but may be delayed a day.  

Contact your mail person or post office to ensure they do not have your package.

If your package is returned to us as undelivered due to incorrect address or refusal, we are not responsible for reshipping.  Buyer will be responsible for cost to reship.

 

 

***All return authorizations must be pre-approved.  Please contact us to arrange return/exchange.

 

***We reserve the right to refuse/ cancel any order